We take comprehensive steps to ensure that our items are professionally packaged so that damage does not occur during shipping. However, and in a case where damage has occurred, be certain to retain all packaging materials and take appropriate photos to show the extent of damage. Immediately contact our Customer Care Department, we will assist you in seeing the matter is quickly resolved. All freight damage claims, concealed, visible or otherwise, must be reported to our offices within 72 hours of receipt of the item or the claim cannot be honored.